Shipping Policies

What delivery options do you offer?

When delivering to anywhere within the continental United States you may choose from Ground Shipping, 3rd Day Shipping, 2nd Day Shipping and Next Day Shipping. We also offer shipping to Hawaii and Alaska and most International shipping destinations. When shipping to these destinations you will be presented with expedited and economy delivery options which will vary based on your final shipping destination.

How do you calculate estimated delivery dates?

Most orders placed before 2:00 PM EST are processed for shipment on the same day you place your order for all in-stock items. Orders placed after 2:00 PM EST will be processed for shipment the next business day. When calculating delivery dates we do not include weekends or holidays. Please note that this estimated delivery date is only an estimate and is not a guarantee that your order will be delivered by that date. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to proceed with your order.

How are shipping costs calculated?

Shipping costs are calculated based on the total amount of your order before any taxes have been applied, except for The Sonesta Bed which has separate shipping costs associated with it.*

*The Sonesta Bed: Please call for detailed shipping costs for the mattress & box spring. The shipping costs for this item are additional and will vary based on delivery destination. The rates above are not reflective of those for the mattress & box spring.

Return Policy

What is your return policy?

Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made as requested by the purchaser. For your protection, credit card information used to make your purchase is not retained in our system. Please contact us with this information if a credit is due to your account.

Are there any items that are non-returnable?

Beds, pillows and opened bedding are not accepted for returns or exchange. Used or laundered bedding is not returnable.

How can I return an item?

Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We will need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

Shop Sonesta
Attn: Returns
208 Passaic Avenue
Fairfield, NJ 07004